Terms and Conditions
Welcome to Sachcha Dost Products! These terms and conditions (“Terms”) are an essential part of all sales contracts (“Contracts”) for products and services (“Products”) entered into between Sachcha Dost Services and any purchaser (“Purchaser”), collectively referred to as the Parties.
General Terms and Definitions
Conclusion of the Contract
The Contract is considered finalised upon the Purchaser’s receipt of the written order confirmation from Sachcha Dost Products. Any discrepancies between the order and the confirmation will be addressed within one working day by Sachcha Dost Products.
Catalogues and Descriptive Documents
Information provided in Sachcha Dost Products’ documents, such as catalogues, regarding weights, dimensions, prices, etc., are for reference only and not binding unless explicitly stated otherwise in the order confirmation.
Type of Delivery and Transfer of Risk
Delivery terms and risk transfer are outlined in offers and order confirmations from Sachcha Dost Products. The Purchaser remains responsible for payment even in case of loss post-risk transfer.
Delivery/Collection
Sachcha Dost Products will promptly notify the Purchaser of any delivery delays and cannot be held liable for damages due to early or late delivery. Force majeure events may extend delivery times.
Payments
Payment terms are as per Sachcha Dost Products’ instructions in the order confirmation. Delayed payments may result in suspension of deliveries or termination of contracts.
Legal Default Interests
In case of delayed payments, Sachcha Dost Products is entitled to legal default interests without prior notice.
Warranty
Sachcha Dost Products guarantees Products’ performance only for intended uses and applications. Warranty duration and coverage are specified based on the type of Product.
Procedure for Reporting Product Faults and/or Defects
The Purchaser must report any defects within eight days of discovery to be eligible for warranty claims.
Exemption of Liability
Sachcha Dost Products is not liable for indirect damages or defects arising from modifications made by the Purchaser or third parties.
Installation and Assistance – Responsibilities of the Purchaser
Installation is the Purchaser’s responsibility and must be done by authorised technicians. Sachcha Dost Products is not liable for damages due to improper installation or issues related to installation environments.
Availability of Spare Parts and Accessories
Sachcha Dost Products ensures reasonable availability of spare parts and accessories.
Marketing Materials for Advertising Purposes
The Purchaser must adhere to Sachcha Dost Products’ style guide for marketing activities. Sachcha Dost Products provides marketing content upon request, and costs are borne by the Purchaser.
Protection of Personal Data
Personal data exchanged during the contract execution is processed according to applicable laws and for contract-related purposes only.
Use of the Website
Eligibility
To use this website, you must be at least 18 years old and have the legal capacity to enter into binding agreements. By using our website, you represent and warrant that you meet these requirements.
Account Registration
You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
Prohibited Conduct
You agree not to use our website for any illegal or unauthorised purpose, including but not limited to:
a. Posting or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable.
b. Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
c. Engaging in any conduct that restricts or inhibits any other user from using or enjoying the website, or which, in our judgement, exposes us or any of our users, affiliates, or any other third party to any liability or detriment of any type.
Products and Services
Product Descriptions
We strive to provide accurate descriptions of the products on our website. However, we do not warrant that the descriptions, colours, or other content available on the website are accurate, complete, reliable, current, or error-free. If a product offered by Sachcha Dost Products is not as described, your sole remedy is to return it in unused condition.
Pricing
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
Order Acceptance
We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud. If your order is cancelled, we will notify you and provide a refund for any amounts paid.
Payment
By providing a payment method, you represent and warrant that you are authorised to use the designated payment method and that you authorise us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled.
Shipping and Delivery
Shipping
We will arrange for the shipment of the products to you. Please check the individual product page for specific delivery options. You agree to pay any shipping and handling charges shown at the time of purchase.
Delivery
Delivery times are estimated and not guaranteed. We are not responsible for any delays caused by the carrier or for any loss or damage to the products during transit.
Risk of Loss
All items purchased from Sachcha Dost Products are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Returns and Refunds
Return Policy
We accept returns of products in accordance with our return policy. To initiate a return, please contact our customer service team within the timeframe specified in the return policy.
Refunds
Refunds will be issued to the original payment method. The time it takes to receive your refund may vary based on your payment method and financial institution.
Exchanges
Exchanges are subject to product availability. If the product you wish to exchange is not available, we will issue a refund or offer a suitable alternative.
Intellectual Property
Ownership
The website and its original content, features, and functionality are and will remain the exclusive property of Sachcha Dost Products and its licensors. The website is protected by copyright, trademark, and other laws of both the country and foreign countries.
Trademarks
All trademarks, service marks, and trade names displayed on the website are proprietary to Sachcha Dost Products or their respective owners. You may not use these marks without the prior written consent of Sachcha Dost Products or the respective owners.
User Content
By submitting any content to our website, you grant Sachcha Dost Products a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Limitation of Liability
No Warranty
The website and all content, products, and services provided on the website are provided on an "as is'' and "as available" basis. Sachcha Dost Products makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, products, or services included on the website. You expressly agree that your use of the website is at your sole risk.
Limitation of Liability
In no event shall Sachcha Dost Products, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the website, products, or services, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been advised of the possibility of such damages.
Maximum Liability
Sachcha Dost Products' aggregate liability for any claim arising out of or in connection with these Terms and Conditions or the use of the website, products, or services shall not exceed the amount paid by you for the products or services in question.
Indemnification
You agree to indemnify, defend, and hold harmless Sachcha Dost Products and its affiliates, and their respective officers, directors, employees, agents, contractors, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
- Your use of and access to the website and services;
- Your violation of any term of these Terms and Conditions;
- Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
- Any claim that your use of the website or services has caused damage to a third party.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Termination
We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation a breach of these Terms and Conditions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the country, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in the country for the resolution of any disputes arising out of or relating to these Terms and Conditions or your use of the website.
Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Miscellaneous
- Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Sachcha Dost Products regarding the use of the website and supersede any prior agreements between you and Sachcha Dost Products relating to your use of the website.
- Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- Waiver: No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and Sachcha Dost Products' failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
- Headings: The section headings used herein are for convenience only and shall not be given any legal import.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Sachcha Dost
Email: support@sachchadost.com
Phone: +91-7838387422
Address: [Insert Address]
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Sachcha Dost Products.